December four, 2013 at 2:21 pm I’d also choose to sign up for this bandwagon of grievances. I've both Constitution Company for World-wide-web and Constitution Residential for CATV. To start with, why could it be that I need to speak with two unique people that operate for a similar corporation. Once the brokers are requested These are all up within a tizzy about whatever they do and don’t do! Second, I cancelled my CATV membership due to the fact, like a lot of you, I'm Sick and tired of the rate raises. Very well, Charter chose to demand me for services not applied. I referred to as they usually explained they “never ever got my order to disconnect,†and as a consequence “I am to blame for the costs†Regardless that it was an agent’s mistake!
She was very well mannered and stated that Spectrum in fact does not have that capability. Holly Cow, I'm steeping backwards by accepting your hardware! If I'd any clue, I might have retained my Time Warner box and continued recording and viewing the reveals I am interested in!!!!! While in the shorter time I are already with Spectrum I've skilled numerious troubles and I can not strain enought the downgrade in consumer service and components due to the fact I made this change!!!!!!! If there have been in any case to go back I might! I will likely be looking into other choices for cellphone/Online/Tv set, in my intellect This can be unacceptable! I do not know if your organization is aware about or cares about client gratification but I am able to inform you that i'm just one extremely unsatisfied client that designs on applying social websites to spead my displeasure, producing to the greater Organization Burea about emotion mislead and searching for possibilities!
Could seventeen, 2015 at three:03 pm Constitution can be a joke. They profess buyer service and equality, WRONG! I’ve been seeking to get their CEO’s to listen to me for eight many years. My neighbors And that i are already petitioning th get constitution to us considering the fact that 2007, they’re virtually fewer than 1/four of the mile from us on precisely the same highway at the two finishes of it so were actually a lifeless spot in the middle of their service location, come on and just hook up the center of your dang service! So previously this spring I assumed I created development in having them to pay attention and obtain us service so our youngsters can keep up at school because the online world will be the number 1 Resource colleges use, they did absolutely nothing over tell me to acquire my neighbors to comply with fork out $seventy six,000 they usually’ll gladly put in service.
I have experimented with for the longest time for you to try out to acquire a modest concession from Constitution to assist shell out the expenditures for this relative and happen to be turned down repetitively. You aren't interested in your consumers or their requires.
After i known as Spectrum to find out why I did not possess the no cost dvr, I been given the operate around and was switched to three distinctive people-all telling me that they could not add around the dvr service without the need of charging me. I questioned to speak to a supervisor and was transferred to another agent. Naturally to the third rep I had been transferred to told me the supervisor in a meeting I would have to depart a voicemail.
I used to be informed to contact him instantly with any troubles,then the tech gave me his personal #. This definitely acquired them going . Now with Spectrum this has light away. Permit’s get this outdated procedure upgraded to todays standards. When will most of us get the service that we should always spend the $70.00 per month for? No Web or phone service below either,just the cable that received’t work beneath zero degrees!
They've got no moral core or character, care NOT about The buyer, their gear, fees & services aren't any very good; when you’ve been very long time, like us, bend more than because they WILL explain to you how they feel about your faithfulness.
October 16, 2014 at ten:forty one am Astounding that a corporation may have this kind of poor assessments rather than treatment to fix it. If you don’t know how to repair your customer service give me a phone I've 35 yrs customer service and if this was my organization they'd all be fired your tech persons are no greater what’s wrong with you men and women if I had An additional option for service I can be gone apparently that’s why you don’t care bring about you lock locations in in which individuals are trapped along with you. You ought to be humiliated at your rankings
June 2, 2017 at ten:27 am I'm outraged!!! Numerous months back I had a difficulty and my service was Minimize off. Just after I paid out and was instructed service was restored it was not. So I'd a technician occur out to your home on May well 27th to setup the new modem. Naturally I'm billed the service fee due to the screw up by this Awful firm. So several times afterwards the technician arrives banging on my door and he was there seeking during the window and was in my driveway for more than get more info half-hour.
September three, 2015 at 6:twelve pm In july recieved notice that my bill was likely up. Not only have i lost channels but i am not obtaining any new kinds possibly. Was promised hd 2 decades ago ,continue to no hd upgrade like they promised!!!! Talked to two various men and women Jennifer received disconnected some way…..named back talked with Rachel , niether one definitely appeared to care or ready to operate with me …..very little they could do for just a 20 12 months purchaser… Also known as Corporate office, talked with Tiffany ,,,,nothing she could do ,prompt slicing some service to decrease bill……there all ready reducing channels ,and charging much more.
Kate: Explain the issue once more in information and at this point the tone is changing at my conclude immediately after I commence to inform her how lousy customer service happens to be in the last few a long time.Not a soul may give a straight Tale. She goes on the notes to check and will come back again and tells me that it had been and error on their component and she will do her finest to view about having an appointment in the morning.
March 12, 2014 at 7:ten am Called in For brand new service and the individual was terrific so I believed..He even gave me an improve, his private quantity at function, if nearly anything went Improper.Date of installation I used to be known as at 1056a and was told that he was running late..(Skd from 10a-12n) He known as back at 1130a caught in targeted visitors but informed me he wouldn't be very long because I used to be having cell phone, Web and one DVR set up.
I requested her to deliver the tech to replace it and she or he explained that she couldn’t and an ETA wasn’t known. She directed me to purchaser service to own my Invoice credited considering that I didn’t have service. I then identified as to speak to Isabel. Isabel described that it was as well late for a tech to return out, and it was necessary to suitable the challenge. I told her which i travel for function and my spouse must choose off being listed here. I instructed her that I didn’t feel like I should have to buy anything I don’t have. She supplied me twenty five.00. I stated that this is simply not adequate and I shouldn’t must buy anything I don’t have. She puts me on keep to speak to a supervisor. She will come back and says that 25.00 is basically far too much along with the supervisor couldn’t do anything at all. Check us out here I asked for Heating Contractor Stockbridge GA being transferred for the supervisor. She transfers me to Justin who basically suggests oh well that all he was in a position to do.
We as consumer know that is overall BS! Immediate Television set is beginning to glance superior and greater, Specially with your upper body beating telling us consumers regarding how superior you are!!!